Cozy Hom Australia, Brisbane's riverfront casino hotel
We manage stays, dining and event bookings for a landmark hotel at 33 William Street, inside the Queen's Wharf precinct. Everything on this site is handled by a small reservations team that knows the building floor by floor.
A wharf, a tower
and a late licence
The site has moved goods and people since the 1800s, when William Street handled the river trade for the young city. The current tower opened as part of the Queen's Wharf redevelopment, pairing 340 rooms with a gaming floor that has become one of the busiest in Queensland.
Cozy Hom Australia came later, built by former hotel staff who knew the property's booking patterns better than any call centre. Today our desk handles thousands of room nights a year, from single-night business stays to full-floor wedding buyouts.
Guests remember two things: what the river looked like at breakfast, and whether anyone picked up the phone. We make sure both are good.
House rules for ourselves
Six working principles our reservations team agreed on before the first booking was ever taken.
Answer fast
Every enquiry gets a human reply within four hours during desk time.
Honest pricing
The rate we quote is the rate you pay. Resort fees and taxes go in the first email.
Named contact
One person owns your booking from first message to checkout day.
Play safe
We promote the casino with its limits intact, including to our own guests.
Local first
Our recommendations favour Brisbane operators we would book ourselves.
Write it down
Every promise we make lands in your written confirmation, not just the call.
How William Street
became the hotel
A short timeline of the precinct and the booking desk that grew beside it.
Wharves and wool stores
William Street serves the river trade. Warehouses line the bend where the hotel tower now stands.
Queen's Wharf breaks ground
Queensland's largest tourism development begins reshaping four CBD blocks around the river.
The hotel opens its doors
340 rooms, the casino floor, six restaurants and the Sky Deck welcome their first guests.
Cozy Hom Australia launches
Our reservations desk opens with three staff and a promise: real answers, real rates, no scripts.
A desk that knows the building
More than 11,000 room nights booked, and a guest return rate the reservations industry calls unusual.
Meet your hosts
The three people most likely to handle your booking personally.
Marcus J. Feldman
Fourteen years in Brisbane hotels before founding Cozy Hom. Still answers the phones on Sundays.
Contact
Elena Vasquez
Handles celebrations, proposals and the requests that do not fit a dropdown menu.
Contact
Tom Okafor
Runs conference and wedding bookings, from ten-person dinners to full buyouts.
ContactAwards the building has picked up
Voted by guests, industry panels and the occasional jury of very tired event planners.
Running a big building
with a smaller footprint
The hotel publishes its sustainability numbers annually. Here is where it currently stands.
68% waste diverted
From landfill across kitchens, rooms and events.
Renewable contract
100% renewable electricity across the precinct since 2025.
Water recycling
Rainwater capture supplies irrigation and cooling towers.
Local sourcing
82% of restaurant produce from within Queensland.
Inside the building
About us, answered
Four things people ask before trusting a reservations desk with their dates.
We are the dedicated reservations and guest-services partner for the property at 33 William Street. Your payment goes to the hotel directly; our coordination is covered by our agreement with the property.
Requests actually reach the hotel. Room preferences, celebration notes, late arrivals and restaurant times get attached to your reservation by a person, and our rates match or beat the major portals.
Room bookings are free to guests. Specialised work like wedding coordination or group buyouts carries a planning fee that we quote before any commitment.
No. We book this property exclusively, which is why the desk knows it room by room. If your dates need somewhere else, we will say so plainly and suggest where to look.
Come see the river
from inside the building
Rooms, restaurants, the casino floor and the Sky Deck, all under one address on William Street.