Legal information and GDPR note
The legal framework covering bookings made through Cozy Hom Australia: who contracts with whom, which law applies, and how European visitors' rights sit alongside Australian privacy law.
The short version
- Bookings are contracts between you and the hotel property; we act as the reservations desk
- Australian law governs these terms; consumer guarantees under the ACL apply
- EU visitors hold GDPR rights over any data we process
- Casino entry is subject to Queensland's gaming legislation and house rules
- Disputes start with us and escalate to Queensland tribunals if unresolved
1. Contract structure
Cozy Hom Australia operates as a reservations and concierge service. When you confirm a booking, the contract for accommodation or services forms between you and the property at 33 William Street; we act as the authorised booking channel. Our own obligations cover the accuracy of quotes, the handling of your requests and the conduct of our desk.
2. Governing law
These arrangements are governed by the laws of Queensland and Australia. The Australian Consumer Law guarantees services rendered with due care and skill; nothing in our terms excludes, restricts or modifies those guarantees where they apply.
3. Casino and venue rules
Entry to the gaming floor and salons is governed by Queensland gaming legislation and the casino's rules of entry, including the 18+ requirement, ID verification and exclusion provisions. House rules on dress, conduct and intoxication apply throughout the precinct. Our desk can arrange access; it cannot override the casino's entry decisions.
4. GDPR note for European visitors
For guests in the EU/UK, our processing of personal data relies on the legal bases of contract performance and legitimate interest in running a reservations service. You hold rights of access, rectification, erasure, portability and objection. Because we are an Australian business, data is processed under Australian law; we treat GDPR requests with the same process described in the privacy policy.
5. Liability and its limits
We are liable for the services we directly provide: correct information, diligent booking handling, reasonable care with your data. We are not liable for the property's own service delivery, force majeure events, or losses arising from information you did not give us (a flight number, an allergy, a dietary note). Nothing in this paragraph limits ACL guarantees.
6. Disputes
Raise the issue with our desk first; most problems are resolved in one conversation. If unresolved, disputes may go to the Queensland Civil and Administrative Tribunal or the courts of Queensland. We respond to regulator inquiries and comply with lawful directions from the OAIC and consumer agencies.
Common questions
The property provides the room and services; we provide the booking channel and concierge handling. Your confirmation carries the property's own reference, which is the operative contract.
Yes. EU/UK visitors can exercise access, correction, deletion and portability rights by email. The process and 30-day timeline match the privacy policy.
Questions about this policy?
The desk answers policy questions the same way it answers bookings: a person, a reply, a few hours.