Talk to the desk
at 33 William Street
Reservations, events, transfers and requests that do not fit a form field. Phone runs all night; email replies land within a few hours during the day.
Send us a request
We reply personally, not with a template. Required fields are marked.
Direct contacts
For same-night arrivals call rather than email; the night team reads the board live.
Distance from the door
Three ways to arrive
Brisbane Airport → Hotel
Our limousine desk tracks your flight and holds the driver at arrivals, even on delays. Sedans from $120 one way, people movers for groups from $160. The Airtrain to Central Station plus a 10-minute taxi is the budget route at about $22.
Transfer details
By rail
Central Station is a 10-minute downhill walk to William Street. Roma Street Station (regional and long-distance services) is 6 minutes by taxi. Luggage transfer from either station can be arranged through the concierge.
Concierge help
Driving in
Enter the precinct car park from Margaret Street. Valet is $69 per night, self-parking $45, and Premier suites upward include valet. EV charging bays sit on level B1.
Parking FAQ
The right inbox, first try
Reservations
Rooms, suites, packages, rate checks.
Events
Weddings, conferences, buyouts, catering.
Casino VIP
Salons, tiers, hosted evenings.
Before you ring
Fast answers to the four things callers ask most.
Email replies land within four hours between 7 am and 11 pm Brisbane time. Overnight messages are answered first thing in the morning. The phone is always faster.
We can courtesy-hold most room types for 24 hours, longer for premium suites. The hold lapses automatically; nothing is charged until you confirm.
The desk works in English, and written enquiries in Chinese, Japanese and Korean are handled by the hotel's guest services team with our help.
Email them to [email protected] with your booking reference in the subject. Corporate invoices are issued by the hotel directly after checkout.
Planning something bigger?
Weddings, conferences and full-floor bookings go through our events lead, with a dedicated proposal within two business days.
Or use the form above with topic "Wedding or event" and it routes straight to Tom's queue.
The entrance is off
Margaret Street
Valet lanes run down the precinct side. Look for the porte-cochere with the brass doors.
What confirmation
actually gets you
Every booking we place comes with a written welcome card listing what the hotel owes you.
The hotel's own number, not an agency code. Reception reads it instantly.
Breakfast, parking, lounge and credits printed as line items.
One contact owns your booking from quote to checkout.
Front desk, concierge and our after-hours line on the back.
One form,
one real reply
The form above routes to a person, not an inbox rule. Say what you need and when.
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