Everything the hotel
does for guests
Ten services our desk books every day, from a sedan at the airport gate to a full wedding buyout. Each has its own page with inclusions, pricing and the small print that matters.
Ten services,
one point of contact
Pick a card to read the full breakdown, or send everything to the desk in one message.
Suite & Room Reservations
All five room categories, preferences attached, written confirmation within hours.
from $389 / nightVIP Casino Access
Hosted entry, members' salon introductions and learn-to-play sessions for first-timers.
from $250 / guestSpa & Wellness Retreats
Treatments, thermal circuit and half-day programs on the 21st floor.
from $95 / sessionFine Dining Reservations
Set menus, chef's counter seats and private dining rooms across six restaurants.
from $145 / personWeddings & Celebrations
Ballrooms, riverside terraces and a planner who has run 200+ events here.
from $4,500 / packageCorporate Events & Conferences
Nine meeting rooms, a 600-seat ballroom and day-delegate packages with AV.
from $89 / delegateAirport Transfers & Limousine
Sedans, SUVs and people movers between BNE and William Street, flight-tracked.
from $120 / tripConcierge & City Experiences
Hosted itineraries: Story Bridge climbs, gallery mornings, Island gin tastings.
from $180 / half dayPool, Cabana & Fitness
Cabana hire, deck-side service and personal training in the 24-hour gym.
from $90 / dayStay & Play Packages
Two nights, gaming credit, dinner and salon entry bundled into one rate.
from $780 / packageIncluded with
any booking
The facilities every guest can use regardless of room type or spend.
Casino floor
Table games and machines, open 24 hours for guests 18+.
Rooftop pool
Heated 21-metre pool on level 21, open 6 am to 10 pm.
Fitness centre
24-hour gym with trainers available by booking.
Six restaurants
Fine dining, omakase, steakhouse, noodle bar, café, lobby bar.
Fast Wi-Fi
Fibre to every room, strong enough for calls and streaming.
Concierge
Desk in the lobby plus our team reachable by email and phone.
If it fits in a sentence,
we can probably arrange it
Flowers in the room before arrival, a babysitter who speaks Portuguese, a 7 am tee time, a table that is "not technically available". The concierge desk handles the requests that booking forms cannot capture.
- Transfers, car hire and limousine bookings
- Show tickets, tours and bridge climbs
- Babysitting and family arrangements
- Celebration setups and in-room surprises
Reach the desk
Fastest between 7 am and 11 pm Brisbane time. Overnight requests are answered by morning.
Send a RequestThe lobby runs two lives
Morning to afternoon
Espresso bar from 6 am, a quiet atrium for calls and reading, and the concierge printing boarding passes while you finish breakfast.
- Barista counter until 4 pm
- Day offices and meeting nooks
- Queen Street Mall concierge shuttle
Evening to late
The lobby bar turns over to cocktails and vinyl, the casino floor comes alive, and a late supper menu runs in the noodle bar until 2 am.
- Cocktail list by the head bartender
- Live jazz Fridays, vinyl Sundays
- Late supper menu until 2 am
What the last year looked like
"The spa booking process took one email. Therapist knew it was my partner's birthday."
"Our conference ran two days. Every dietary request was already on the lanyard."
"Transfer waited 40 minutes through a delayed flight without a word of complaint."
"The learn-to-play session turned my wife into a blackjack person. Dangerous."
"Wedding coordinator answered texts at 9 pm during our run-up week."
"Corner suite, river view, dinner booked for us. Felt like the trip ran itself."
From enquiry to confirmation
Dates, headcount and the service you want. The form takes two minutes.
Availability, the real price with taxes, and inclusions listed line by line.
The property issues a reference number. Your payment goes to the hotel, never to us.
Changes, delays or requests before and during the stay go through the same desk.
Quick answers
Service-specific questions live on each service page too.
Yes for dining, spa days, transfers and concierge experiences. Room packages naturally require a stay, and casino salon access is simplest for guests.
Rooms: days are usually fine, weeks are safer on weekends. Spa and dining: a week. Weddings and conferences: three to twelve months depending on size.
No fee on rooms, dining, spa or transfers. Multi-element work (weddings, conferences, full itineraries) carries a planning fee that we quote upfront.
Yes. Transfer plus suite plus dinner is the most common bundle. The stay and play package is the pre-built version for casino guests.
Tell us the plan.
We will do the rest.
One message covers rooms, tables, spa slots, cars and surprises. Try it.