Questions guests
actually ask us
Sixteen answers, grouped by topic. If yours is not here, the desk answers email within a few hours and the phone around the clock.
Send dates through the contact form or the booking bar on the homepage. We reply with a written quote; once you approve it, the hotel issues your confirmation number directly.
Flexible rates cancel free until 6 pm the day before arrival. Advance and package rates carry a change fee. Details sit on the refunds page and inside your confirmation.
The hotel holds a $100 per night pre-authorisation on check-in for incidentals. Flexible bookings are not charged until checkout; prepaid rates charge at booking.
One night most of the year. Riverfire weekend, New Year's Eve and some package rates carry a two-night minimum.
Reception never closes. Tell us the flight number or expected time and we mark the booking as a guaranteed late arrival so the room stays held.
Guests 18 and over with photo ID. Australian driver licences, passports and proof-of-age cards are accepted; photos of documents are not.
Smart casual from 6 pm. No high-vis workwear, no thongs after dark, and the members' salons ask for collared shirts. Daytime entry is relaxed.
No for the main floor. The members' program is free to join and unlocks the salons, dining discounts and the points system. Our VIP access page covers the tiers.
Free learn-to-play sessions run daily at 4 pm on the main floor. Staff walk you through blackjack and roulette with practice chips; no money changes hands.
The property supports self-exclusion and limit-setting programs, and trained staff are on the floor at all times. Gambling Help Online (1800 858 858) is free and confidential.
The noodle bar and lobby café do. The signature dining room and omakase counter need bookings, especially Friday and Saturday. Our desk secures dining reservations with your stay.
The spa takes outside bookings Tuesday to Sunday. The pool deck is guests-only, though a day pass sometimes releases on quiet weekdays; ask the desk.
Buffet runs 6:00–10:30 on weekdays and 6:30–11:30 on weekends in the river-view dining room. Room service carries a separate all-day menu.
Floors 18 and 19 sit above the lobby and below the pool machinery, and are allocated first to guests who request quiet rooms at booking.
Kids are welcome.
The casino is not theirs.
Everything for under-18s lives on the non-gaming side of the building: pool family hours, the kids' menu in three restaurants, and interconnecting rooms.
- Family pool hours daily 7 am – 7 pm
- Babysitting with 48 hours notice, $40/hour
- Kids eat free breakfast under 12
- Interconnecting king + twin rooms
Small dogs can stay too
Dogs under 15 kg are welcome in designated rooms on floors 5 and 6. The hotel provides a bed, bowls and a treat on arrival.
Dog bed, water and food bowls, treats, and a door hanger for housekeeping.
$95 per stay. Dogs stay leashed in public areas and cannot enter restaurants or the pool deck.
Registered assistance animals stay free in any room category, no paperwork charge.
The fine print, enlarged
Rooms are guaranteed from 3 pm. Early arrival is stored luggage plus lobby coffee, and often a room anyway.
Late checkout to 1 pm is free on request; suites include it guaranteed. Day-use extensions run to 6 pm at half rate.
Visa, Mastercard, Amex, UnionPay and bank transfer. A $100/night incidental hold applies at check-in.
Ask a person
The desk answers email within a few hours during the day, and the phone line runs all night.
Open Contact FormAnswered enough?
Let's pick your dates.
Rooms, dinners, spa slots and cars, all arranged in one message.
Contact the Desk