Request received.
Thank you.
Your message is in the desk queue. A real person reads it and replies within about four hours during desk time (7 am – 11 pm AEST), or first thing in the morning.
Three things, in order
We read it
Your request goes to the agent who handles that service. Weddings go to Tom, spa to Elena, rooms to whoever is on desk.
You get the reply
A written answer with real availability and pricing. If something you asked for is unavailable, we say so and offer the closest option.
You confirm
Only if the reply suits you. Nothing is booked, held or charged until you say yes in writing.
Need it faster?
Just call.
Same-night arrivals, changes to existing bookings and anything urgent belongs on the phone line, which never closes.
After hitting send
This page is the confirmation. If you landed here, the request reached the desk queue. You will also see our reply at the email address you entered.
Send a fresh form with the correct address, or call +61 7 3228 2222 and mention the mistake; we match and merge the requests.
Yes. Everything the form does, the phone line does faster. The desk runs 24 hours and can confirm most room bookings in one call.
See you on William Street.